TY - BOOK AU - Meyer, Erin TI - The Culture Map: Breaking Through the Invisible Boundaries of Global Business SN - 9781610392501 U1 - 658.049 PY - 2014/// CY - New York PB - Public Affairs KW - Psychology - Industrial N1 - Introduction: Navigating cultural differences and the wisdom of Mrs. Chen Listening to the air: Communicating across cultures The many faces of polite: Evaluating performance and providing negative feedback Why versus how: The art of persuasion in a multicultural world How much respect do you want?: Leadership, hierarchy, and power Big D or little d: who decides, and how? The head or the heart: Two types of trust and how they grow The needle, not the knife: Disagreeing productively How late is late?: Scheduling and cross-cultural perceptions of time ER -