TY  - BOOK
AU  - Kolinko
TI  - Hotlines: Call Centre Inquiry Communism
SN  - 9788192331157
U1  - 384 
PY  - 2012///
CY  - New Delhi
PB  - Phoneme Publishers and Distributors (Pvt.) Ltd. 
KW  - Call Centers
N1  - 1. Introduction: We've got something to tell you
2. Inquiry: Understand, Intervene
3. Evaluation: Three years in call centres
4. Call Centres: In the Whirlpools of Circulation
5. Everyday Working Life
6. Confrontations: The Pulse of Collective Struggle
7. Proposal: The Next Steps
8. Appendix
ER  -