TY  - BOOK
AU  - Harvard Business Review Press
TI  - Difficult Conversations: Craft a Clear Message Manage Emotions Focus on a Solution
SN  - 9781633690783
U1  - 658.45 
PY  - 2016///
CY  - Boston 
PB  - Harvard Business Review Press
KW  - Dispute Settlement - Communication 
ER  -