TY - BOOK AU - Reynolds, Natalie TI - We Have a Deal: How to Negotiate with Intelligence, Flexibility and Power SN - 9781785780325 U1 - 658.4052 PY - 2016/// CY - London PB - Icon Books Ltd. KW - Business Communication KW - Negotiation in Business N1 - Introduction Part I: Getting Started 1. Why Negotiation Matters 2. Common Negotiation Mistakes Part II: The DEALS Method 3. Discover 4. Establish 5. Ask 6. Lead 7. Seal Part III: People Negotiate with People 8. The Balance of Power 9. The Psychology of Negotiation Part IV: Overcoming Obstacles 10. Objections, Lies and Emotional Responses 11. Is Negotiation a Man’s Game? 12. It’s a Cultural Thing Part V: Tools and Further Reading Negotiation Tactics: Reference Guide Further Reading ER -