TY  - BOOK
AU  - Weiss, Donald H.
TI  - What To Say And How To Say It: Practical Tips For Effective Workplace Communication
SN  - 9788184958065
U1  - 658.45 
PY  - 2016///
CY  - Mumbai
PB  - Jaico Publishing House
KW  - Communication in Personnel Management
KW  - Interpersonal Communication
N1  - Part I: Fundamentals of Managing Discussions: Communicating, Giving Feedback, Problem Solving and Encouraging
1. Four Basic Steps to Effective Communication
2. Giving Feedback
3. Problem Solving
4. Encouraging Others

Part II: Interviewing Prospective Employees and New Employee Orientation
5. Interviewing Prospective Employees
6. Providing Effective Orientation

Part III: Performance Management: Reviews, Appraisals and Coaching
7. Reviews and Appraisals
8. Coaching to Improve Performance
9. Coaching for Growth and Development

Part IV: Managing Relationships
10. Communicating with Difficult People
11. Managing Differences
12. Investigating Harassment Claims
13. Building Relationships

Part V: Disciplining, Firing and Implementing a Downsizing Decision
14. Taking Corrective Action: Performance Probation and Dismissal
15. Firing Rule Breakers
16. Implementing the Decision to Downsize
ER  -