TY  - BOOK
AU  - Patel, Suresh
TI  - Business Excellence: Exceeding Your Customers' Expectations Each Time, All the Time
SN  - 9781498751247
U1  - 658 
PY  - 2017///
CY  - Boca Raton
PB  - CRC Press
KW  - Organizational Effectiveness
KW  - Strategic Planning
N1  - 1. Introduction
2. Leadership
3. Strategic Planning
4. Customer Excellence
5. Operation Focus
6. Human Resource Focus
7. Measurement, Analysis, and Knowledge Management
8. Business Result Focus
9. Business Excellence Assessment
ER  -