TY  - BOOK
AU  - Zoller, Kim
AU  - Preston, Kerry
TI  - The Confident Communicator: Master Communication skills for Professional Success
SN  - 9788184958829
U1  - 658.45 
PY  - 2017///
CY  - Mumbai
PB  - Jaico Publishing House
KW  - Public Speaking - Religious Aspects - Christianity
N1  - 1. Forgetting to Stay One Step Ahead
2. Using Body Language Improperly
3. Being Sloppy with Written and Verbal Correspondance
4. Breaking the Rules for Introductions
5. Making Small Talk and Networking Inappropriately
6. Forgetting Names
7. Lacking Technology Etiquette
8. Cubicle Mayhem
9. Failing to Follow the Guideline for Professional Dress
10. Lacking Meeting Etiquette
11. Being Unprepared for Interviews
12. Using Poor Telephone Etiquette and Protocol
13. Choosing the Wrong Gift
14. Lacking Professionalism while Traveling
15. Lacking Global Awareness and Maturity
16. The Unprofessional Intern
17. Ask Kim and Kerry: Answer to Sticky Situation
18. You are your Competitive Advantage
19. Your Action Plan for Continued Success
ER  -