TY  - BOOK
AU  - Pillai, R. S. N.
AU  - Bhagavathi
TI  - Modern Commercial Correspondence: For Graduation Courses, Competitive Examinations, Business Executives
SN  - 9788121905107
U1  - 658.453 
PY  - 2013///
CY  - New Delhi
PB  - S. Chand & Company Ltd.
KW  - Commercial Correspondence
KW  - Letter Writing
KW  - English Language
N1  - Part I: Basics of Communication
1. Communication in Business
2. Avoid Commercial Jargon
3. Grammar
4. Punctuation
5. Creating Goodwill in Correspondence

Part II: Business Correspondence
6. A Good Business Letter
7. Commercial Correspondence
8. Format of Business Letters
9. Circular Letters
10. Sales Letter
11. Follow up Letters
12. Trade Enquiries
13. Offers and Quotations
14. Trade Order
15. Status Enquiry
16. Confirmation of Orders
17. Complaints and their Adjustments
18. Collection Letters
19. Making Payment

Part III: Job Hunting
20. Application for Situation
21. Correspondence with the Government
22. Agenda and Minutes
23. Drafting of Report
24. Secretarial Correspondence

Part IV: Banking and Insurance Correspondence
25. Banking Letters
26. Insurance Correspondence

Part V: Miscellaneous Correspondence
27. Agency Correspondence
28. Import Trade Correspondence
29. Export Trade Correspondence
30. Letter to Editors and Complaints of Personnel
31. The Speech of the Chairman of a Company
32. Advertisement
33. Public Relations Letters
34. Modern Technology
35. Precise
36. Speeches
37. Proof Reading
ER  -