TY  - BOOK
AU  - Gonda, Cyrus M.
TI  - Master of Business Etiquette: The Ultimate Guide to Corporate Etiquette and Soft Skills
SN  - 9789385492723
U1  - 658.3124 
PY  - 2017///
CY  - Mumbai
PB  - Embassy Book Distributors
KW  - Business - Etiquette
N1  - 1. Preface- nine step etiquette model
2. Manner Matter
3. Introduction
4. Empathy and Courtesy
5. Time Etiquette
6. Introductions, Hand-Shakes, Exchanging Cards
7. Queen’s English
8. Understanding Cultural Differences
9. Elegant Attire and Perfect Grooming
10. Table Manners
11. Technology Matters
12. Eliminate Ego
13. E.T.I.Q.U.E.T.T.E Training Workshop Outline
ER  -