TY  - BOOK
AU  - Keyes, Jessica
TI  - Managing IT Performance to Create Business Value
SN  - 9781498752855
U1  - 658.4038 
PY  - 2016///
CY  - Boca Raton
PB  - CRC Press
KW  - Business - Data Processing - Management
KW  - Computer Networks - Management
N1  - 1. Designing Performance-Based Strategic Planning Systems
2. Designing Performance Management and Measurement Systems
3. Designing Metrics
4. Establishing a Software Measurement Program
5. Designing People Improvement Systems
6. Knowledge and Social Enterprising Performance Measurement and Management
7. Designing Performance-Based Risk Management Systems
8. Designing Process Control and Improvement Systems
9. Designing and Measuring the It Product Strategy
10. Designing Customer Value Systems
ER  -