TY  - GEN
AU  - Endres, Al
TI  - Implementing Juran's Road Map for Quality Leadership: Benchmarks and Results
SN  - 9780471296195
U1  - 658.4013 
PY  - 2000///
CY  - New York, USA
PB  - John Wiley & Sons
KW  - Total quality management
KW  - Quality and Leadership
ER  -