TY - BOOK AU - Harvard Business Review TI - HBR Guide to Performance Management SN - 9781633692787 U1 - 658.3128 PY - 2017/// CY - Massachusetts PB - Harvard Business Review Press KW - Performance - Management KW - Employees N1 - Introduction: Performance management for a new age of work Part I: Goal setting 1. The characteristics of effective goals 2. Define employee goals and decide how they're measured 3. Collaborate with your employee to create a plan for moving forward Part II: Ongoing performance management 4. Assessing performance isn't a one-time event 5. Make a habit of providing feedback 6. Coach your employee to close performance gaps 7. How to keep your employees motivated Part III: Developing employees 8. Understand your employee's wants and needs 9. Expand your employee's skillsets 10. Craft a development plan 11. How to develop someone who's struggling Part IV: Formal performance reviews 12. The case against (and for) annual appraisals 13. Assess performance, but reconsider ratings 14. How to conduct the review conversation 15. Define new goals for the new year Part V: Tough topics 16. Responding to the steady worker 17. Preventing burnout on your team 18. Managing performance of remote employees ER -