TY - BOOK AU - Barsalou, Matthew A. TI - The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization SN - 9781498745741 U1 - 658.4013 PY - 2016/// CY - Boca Raton PB - CRC Press Taylor & Francis Group KW - Total Quality Management KW - TQM N1 - 1. An Introduction to Quality 2. Quality Management 3. Quality Deployment 4. Quality Tools 5. Failure Prevention and Detection 6. Measurement System Analysis 7. Statistics for Quality Control 8. Continuous Quality Improvement 9. Complaints Management 10. Measuring Devices ER -