TY  - BOOK
AU  - Faulin, Javier
TI  - Decision Making in Service Industries: A Practical Approach
SN  - 9781138073685
U1  - 658.403 
PY  - 2013///
CY  - Boca Raton
PB  - CRC Press
KW  - Service Industries - Management
KW  - Decision Making
N1  -         Contents note continued: 9.Using Process Mapping and Capability Analysis to Improve Room Turnaround Time at a Regional Hospital /​ Evelyn C. Brown
        Section 3 Decision Making in Logistic Services
        10.Decision Making in Logistics Outsourcing from the Standpoint of Hiring Companies /​ Antonio Carlos Gastaud Macada
        11.Revenue Management of Transportation Infrastructure during the Service Life Using Real Options /​ Ruwen Qin
        12.Evaluating Different Cost-Benefit Analysis Methods for Port Security Operations /​ Uwe Aickelin
        13.Vehicle Routing in Service Industry Using Decision Support Systems /​ Burcin Bozkaya
        Section 4 Decision Making in Other Service Areas
        14.Decision Support for Information Technology (IT) Service Investments under Uncertainty /​ Jacques Philippe Sauve
        15.An Inventory Criticality Classification Method for Nuclear Spare Parts: A Case Study /​ Kim LaScola Needy
        16.Service Technology, Pricing, and Process Economics in Banking Competition /​ Hosun Rhim.
        Machine generated contents note: Section 1 Services and Decision Making
        1.Stochastic Decision Making in Information Technology Services Delivery /​ Mark S. Squillante
        2.Simulation-Based Studies on Dynamic Sourcing of Customers under Random Supply Disruptions /​ Lian Qi
        3.Customer Perceptions of Quality and Service System Design /​ Kabir C. Sen
        4.Data Mining and Quality in Service Industry: Review and Some Applications /​ Alejandra Perez-Bonilla
        5.Software for Solving Real Service-Management Problems /​ Maria Madela Abrudan
        Section 2 Decision Making in Health Services
        6.Logistics and Retail Pharmacies: Providing Cost-Effective Home Delivery of Prescriptions /​ Alex C. Lin
        7.Improving Pharmacy Operations Using Computer Simulation /​ W. David Kelton
        8.Patient Prioritization in Emergency Departments: Decision Making under Uncertainty /​ Gul E. Okudan Kremer


ER  -