TY  - BOOK
AU  - Ury, William
TI  - Getting Past No: Negotiating with Difficult People
SN  - 9780712655231
U1  - 658.405 
PY  - 1991///
CY  - London
PB  - Random House Publishers India Pvt. Ltd.
KW  - Negotiation - Interpersonal confrontation 
N1  - 1.	Don't React
2.	Disarm Them
3.	Change the Game
4.	Make It Easy to Say Yes
5.	Make It Easy to Say No
ER  -