TY  - BOOK
AU  - Moore, Christopher W.
TI  - The Mediation Process: Practical Strategies for Resolving Conflict
SN  - 9781118304303
U1  - 303.69 
PY  - 2014///
CY  - San Francisco
PB  - John Wiley & Sons, Inc.
KW  - Conflict management - Interpersonal relationships 
N1  - Part One: Understanding Disputes, Conflict Resolution, and Mediation
1.	Approaches for Managing and Resolving Disputes and Conflicts
2.	The Mediation Process: Mediator Roles, Functions, Approaches, and Procedures
3.	The Practice of Mediation
4.	Conflict Analysis: Understanding the Causes of Conflicts and Opportunities for Collaboration
5.	Negotiations and Conflict Resolution
Part Two: Laying the Groundwork for Effective Mediation
6.	The Mediation Process: An Overview
7.	Making Initial Contacts with Disputing Parties
8.	Collecting and Analyzing Background Information
9.	Designing a Plan for Mediation
Part Three: Conducting Productive Mediation Meetings
10.	Beginning Mediation
11.	Presenting Parties’ Initial Perspectives and Developing an Agenda
12.	Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved
13.	Generating Options and Problem Solving
14.	Evaluating and Refining Options for Understandings and Agreements
15.	Reaching Understandings and Agreements and Achieving Closure
16.	Implementing and Monitoring Understandings and Agreements
Part Four: Strategies for Responding to Special Situations
17.	Strategies for Responding to Special Situations
18.	Strategies for Multiparty Mediation
Part Five: Toward an Excellent Practice of Mediation
19.	Toward an Excellent Practice of Mediation
ER  -