TY - BOOK AU - Seville, Erica TI - Resilient Organizations: How to Survive, Thrive and Create Opportunities Through Crisis and Change SN - 9780749478551 U1 - 658.4056 PY - 2017/// CY - New Delhi PB - Kogan Page Limited KW - Crisis management - Organizational change N1 - 1. The case for resilience 2. Leaders people want to follow 3. Staff engagement – having a team of engaged people 4. Social capital – having 3am friends 5. Situation awareness – keeping a finger on the pulse 6. Learning organizations – moving to a mindset of constantly learning 7. The next tier of resilience ingredients 8. Embedding it in the culture 9. Implementing resilience initiatives ER -