TY  - BOOK
AU  - Smit, Bert
AU  - Melissen, Frans
TI  - Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
SN  - 9781138658554
U1  - 910.685 
PY  - 2018///
CY  - Oxon
PB  - Routledge
KW  - Service industries - Customer services
N1  - 1.	Designing, staging and managing experiences
2.	Understanding your (potential) customers
3.	Understanding the design process
4.	A comprehensive approach to experience design
5.	Staging and managing experiences
6.	Sustainable development and blurring boundaries
7.	Sustainable business models and technologies
8.	Sustainability and experiences: a match made in heaven?
9.	Designing sustainable experiences and businesses
10.	Or rather, the epilogue
ER  -