TY - BOOK AU - Pynchon, Victoria AU - Kraynak, Joe TI - Success as a Mediator for Dummies SN - 9788126541355 U1 - 347.09 PY - 2012/// CY - New Delhi PB - Wiley India Pvt. Ltd. KW - Negotiation - Conflict management N1 - 1. Acquiring the keys to mediation success 2. Becoming a master mediator 3. Improving your success rate 4. Launching your own mediation practice 5. The part of tens ER -