TY  - BOOK
AU  - Johnston, Robert
AU  - Clark, Graham
AU  - Shulver, Michael
TI  - Service Operations Management: Improving Service Delivery
SN  - 9789386873309
U1  - 658.812 
PY  - 2018///
CY  - Noida
PB  - Pearson India Education Services Pvt. Ltd.
KW  - Customer Services - Management
ER  -