TY  - BOOK
AU  - Schiesser, Rich
TI  - IT Systems Management: Designing, Implementing and Managing World-Class Infrastructures
SN  - 9789332550193
U1  - 658.05 
PY  - 2015///
CY  - New Delhi
PB  - Pearson India Education Pvt. Ltd
KW  - Information resources management
N1  - 1.	Acquiring executive support
2.	Organizing for systems management
3.	Staffing for systems management
4.	Customer service
5.	Ethics legislation and outsourcing
6.	Comparison to itil processes
7.	Availability
8.	Performance and tuning
9.	Production acceptance
10.	Change management
11.	Problem management
12.	Storage management
13.	Network management
14.	Configuration management
15.	Capacity planning
16.	Strategic security
17.	Business continuity
18.	Facilities management
19.	Developing robust processes
20.	Using technology to automate and evaluate robust processes
21.	Integrating systems management processes
22.	Special considerations for client server and web enabled environments
ER  -