TY  - BOOK
AU  - Beckford, John
TI  - Quality: A Critical Introduction
SN  - 9781138186125
U1  - 658.562 
PY  - 2017///
CY  - Oxon
PB  - Routledge
KW  - Quality
N1  - Part I: Introducing Quality
1.	The Quality Imperative
2.	Quality: A Strategic Decision
3.	Barriers to Quality
4.	The Emergence of Management  
Part II: The Quality Gurus  
5.	Philip B. Crosby 
6.	W. Edwards Deming  
7.	Armand V. Feigenbaum 
8.	Kaoru Ishikawa 
9.	Joseph M. Juran   
10.	John S. Oakland  
11.	Taiichi Ohno  
12.	Shigeo Shingo  
13.	Genichi Taguchi  
Part III: Contemporary Thinking  
14.	Quality Management System Standards  
15.	Organisations as Systems 
16.	Systems Methodologies  
17.	Business Process Re-Engineering  
18.	The Learning Organisation  
19.	Service Quality Management 
Part IV: Methods, Tools & Techniques  
20.	Western Paper: A Problem of Quality?  
21.	First Intervention  
22.	 Second Intervention  
23.	Final Intervention
ER  -