TY  - BOOK
AU  - Goodman, Elizabeth
AU  - Kuniavsky, Mike
AU  - Moed, Andrea
TI  - Observing the User Experience: A Practitioner's Guide to User Research
SN  - 9780123848697
U1  - 004.21 
PY  - 2012///
CY  - United States
PB  - Elsevier, Inc.
KW  - Design
ER  -