TY  - BOOK
AU  - Pennington, Alan
TI  - Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
SN  - 9781292148465
U1  - 658.812 
PY  - 2016///
CY  - United Kingdom
PB  - Pearson Education Limited
KW  - Design
KW  - Customer Relations, Customer Services
ER  -