TY  - BOOK
AU  - Ulmer, Robert R.
AU  - Sellnow, Timothy L.
AU  - Seeger, Matthew W.
TI  - Effective Crisis Communication: Moving From Crisis to Opportunity
SN  - 9781506315737
U1  - 658.477 
PY  - 2019///
CY  - Thousand Oaks
PB  - Sage Publications Ltd.
KW  - Communication in organizations
N1  - Part I: The Conceptual Foundation
1.	Defining Crisis Communication
2.	Understanding Crisis Communication Theory and Practice
Part II: The Lessons And Practical Application
3.	Lessons on Effective Crisis Communication
4.	Applying the Lessons to Produce Effective Crisis Communication
5.	Lessons on Managing Crisis Uncertainty Effectively
6.	Applying the Lessons for Managing Crisis Uncertainty Effectively
7.	Lessons on Effective Crisis Leadership
8.	Applying the Lessons for Developing Effective Crisis Leadership
Part III: The Opportunities
9.	Learning Through Failure
10.	Risk Communication
11.	Responding to the Ethical Demands of Crisis
12.	Facilitating Renewal Through Effective Crisis Communication
ER  -