TY - BOOK AU - O'Brien, Jonathan TI - Supplier Relationship Management: Unlocking the Hidden Value in Your Supply Base SN - 9780749480134 U1 - 658.72 PY - 2018/// CY - London PB - Kogan Page Limited KW - Industrial Procurement - Relationship Marketing N1 - 1. What we need from our supply base is 2. Five good reasons to get close to our suppliers 3. Introducing the Orchestra of SRM 4. Segmenting the supply base 5. Supplier performance measurement 6. Building a supplier performance measurement system 7. Acting upon measurement 8. Supplier improvement and development 9. Supplier management 10. Contract management 11. Relationship management 12. Supply chain management 13. Strategic collaborative relationships 14. Innovation from suppliers 15. The Orchestra of SRM is ready to play ER -