TY  - BOOK
AU  - Stone, Douglas
AU  - Heen, Sheila
AU  - Patton, Bruce
TI  - Difficult Conversations: How to Discuss What Matters Most
SN  - 9780670921348
U1  - 158.6 
PY  - 1999///
CY  - London
PB  - Penguin Books
KW  - Business Communication
KW  - Business Presentation
ER  -