TY  - BOOK
AU  - Brock, David
TI  - Aftersales Management: Creating a Successful Aftersales Strategy to Reduce Costs, Improve Customer Service and Increase Sales
SN  - 9780749460884
U1  - 658.912 
PY  - 2010///
CY  - United Kingdom
PB  - Kogan Page
KW  - Customer Relations
KW  - Management Customer Services
ER  -