TY  - BOOK
AU  - Jeston, John
AU  - Nrlis, Johan
TI  - Business Process Management: Practical Guidelines to Successful Implementations
SN  - 9780750669214
U1  - 658.5 
PY  - 2006///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Business Process Management
ER  -