TY  - BOOK
AU  - Lilley, Roy
TI  - Dealing with Difficult People
SN  - 9788175543133
U1  - 650.13 
PY  - 2006///
CY  - New Delhi
PB  - Kogan Page India Pvt. Ltd.
KW  - Customer Relations
KW  - Psychology - Industrial
ER  -