TY  - BOOK
AU  - Blokdyk, Gerard
TI  - Kano Model: Journey from Novice to Expert
SN  - 9781979453974
U1  - 658.812 
PY  - 2017///
CY  - New York
PB  - CreateSpace Independent Publishing Platform
KW  - Business & Economics
N1  - Practical Tools for Self-Assessment
ER  -