TY  - BOOK
AU  - Coleman, Lance B.
TI  - The Customer-Driven Organization: Employing the Kano Model
SN  - 9781482217100
U1  - 658.812 
PY  - 2015///
CY  - Boca Raton
PB  - Routladge
KW  - Customer Services - Relationship Marketing
ER  -