TY - BOOK AU - Cespedes, Frank V. TI - Sales Management That Works: How to Sell in a World that Never Stops Changing SN - 9781633698765 U1 - 658.81 PY - 2021/// CY - Boston PB - Harvard Business Review Press KW - Sales Management - Sales Personnel N1 - 1. Introduction: new sales realities Part I: People 2. Hiring 3. Training and development 4. Performance management and coaching Part II: Process 5. Constructing and clarifying sales models 6. Managing, maintaining and reconstructing sales models 7. Compensation and incentives Part III: piecing and partners 8. Pricing and customer value 9. Testing and linking price with your sale model and selling behaviors 10. Building and managing a multichannel approach 11. Conclusion: what senior executives should know about sales ER -