TY  - BOOK
AU  - Sherman, H. David
AU  - Zhu, Joe
TI  - Service Productivity Management
SN  - 9780387332116
PY  - 2006///
CY  - New York
PB  - Springer
KW  - Business/Management Science, general
KW  - Engineering Economics, Organization, Logistics, Marketing
KW  - Business and Economics
KW  - Econometrics
KW  - Industrial and Production Engineering
KW  - Management/Business for Professionals
KW  - Operation Research/Decision Theory
N1  - Springer - E-Book
UR  - http://dx.doi.org/10.1007/0-387-33231-6
UR  - http://link.springer.com/openurl?genre=book&isbn=978-0-387-33211-6
ER  -