TY  - BOOK
AU  - Frauendorf, Janine
TI  - Customer Processes in Business-to-Business Service Transactions
SN  - 9783835006010
PY  - 2006///
CY  - German
PB  - DUV
KW  - Business and Economics
KW  - Marketing
N1  - Springer - E-Book
UR  - http://dx.doi.org/10.1007/978-3-8350-9447-5
UR  - http://link.springer.com/openurl?genre=book&isbn=978-3-8350-0601-0
ER  -