TY  - BOOK
AU  - Buttle, Francis
AU  - Maklan, Stan
TI  - Customer Relationship Management: Concepts and Technologies
SN  - 9780367376253
U1  - 658.812 
PY  - 2019///
CY  - Oxon
PB  - Routledge
KW  - Customer Relationship Management
ER  -