TY  - BOOK
AU  - Dahlgaard, Jean J.
AU  - Kristensen, Kai
AU  - Kanji, Gopal K.
TI  - Fundamentals of Total Quality Management: Process analysis and Improvement
SN  - 9780748772933
U1  - 658.4013 
PY  - 2010///
CY  - Chennai
PB  - Eswar Press
KW  - Law
KW  - Management
ER  -