TY - BOOK AU - Jain, K. C. AU - Chitle, A. K. TI - Quality Assurance and Total Quality Management: ISO - 9000, QS - 9000, ISO - 14000 SN - 7174091742 U1 - 658.4013 PY - 2005/// CY - Delhi PB - Khanna Publications KW - Management ER -