TY  - ADVS
AU  - Tomalin, Barry
AU  - Thomas, Suhashini
TI  - International English for Call Centres:  A Course in English Language, Culture and Empathy
SN  - 9780230638969
U1  - DCG00368 
PY  - 2009///
CY  - New Delhi
PB  - Macmillan India Ltd.
N1  - D0007894
ER  -