TY  - BOOK
AU  - Greenberg, Paul
TI  - CRM at the Speed of Light: Essential Customer Strategies for the 21st Century
SN  - 9780070590571
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Ltd.
KW  - Computer Engineering
ER  -