TY  - BOOK
AU  - Stone, Douglas
AU  - Heen, Sheila
AU  - Patton, Bruce
TI  - Difficult Conversations
SN  - 9780140277821
U1  - 177.2 
PY  - 2000///
CY  - New Delhi
PB  - Penguin Books India (P) Ltd.
KW  - General
ER  -