TY  - BOOK
AU  - Blanchanrd, Ken
AU  - McBride, Margret
TI  - One Minute Apology: A Powerful Way to Make Things Better
SN  - 9780007160068
U1  - 158.1 
PY  - 2004///
CY  - New Delhi
PB  - Harper Collins Publishers India Pvt. Ltd.
KW  - English
N1  - Original : 9788172235161
ER  -