TY - BOOK AU - Chitle, A. K. AU - Jain, K. C. TI - Quality Assurance and Total Quality Management: ISO - 9000, QS - 9000, ISO - 14000 SN - 9788174091741 U1 - 658.4013 PY - 2003/// CY - Delhi PB - Khanna Publishers KW - Management ER -