TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Bethel, Sheila Murry
AU  - Besterfileld, Glen H.
AU  - Besterfield-Michna, Carol
TI  - Total Quality Management
SN  - 9788177584127
U1  - 658.4013 
PY  - 2003///
CY  - Delhi
PB  - Pearson Education (Singapore) Pte. Ltd.
KW  - Management
ER  -