The Management and Control of Quality - Evans, James R.; Lindsay, William M. (New York West Publishing Co., 1996)
The Management and Control of Quality T07769 Part - 1: The Quality System Introduction to Quality Quality in Management and Service System Quality Management Philosophies Part - 2: Management Issues in Quality Total Quality Management Focusing on Customers Leadership and Strategic Planning Quality in Product and Process Design Measurement and Strategic Information Management Process Management and Continuous Improvement Human Resource Management for Quality Employee Involvement and Participative Management Quality Management Evolution and Assessment Organizing and Implementing TQM Part 4: Technical Issues in Quality Quality Assurance and Control Appendix: important Probability Distributions Fundamental of Stoical Process Control Additional Topic in Statistical Process Control Reliability