TY  - BOOK
AU  - Swartz, Teresa A.
AU  - Bowen, David E.
AU  - Iacobucci, Dawn
TI  - Advances in Services Marketing and Management: Research and Practice Vol. - 6
SN  - 9780762301768
U1  - 658.8 
PY  - 1997///
CY  - England
PB  - Jai Press Ltd.
ER  -