TY  - BOOK
AU  - Chadha, Roma
TI  - An Aspirant's Guide to Call Centers
SN  - 9780070585584
U1  - 384 
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Ltd.
KW  - Call Centre
N1  - MC0623
ER  -