TY  - BOOK
AU  - Poirier, Charles C.
AU  - Tokarz, Steven J.
TI  - Avoiding the Pitfalls of Total Quality
SN  - 9780873893558
U1  - 658.4013 
PY  - 1996///
CY  - Wisconsin
PB  - ASQC Quality Press
KW  - Total Quality Management
N1  - TQM; Assessment; Organisational Guidance; Integrated System; Measurement and Reward; Organisational Culture; Value of Individual; Leadership; Total Organisation; Creating Action
ER  -