TY  - BOOK
AU  - Crager, John
AU  - O' Kane, Mike
AU  - Hubert, Cindy
TI  - Balanced Scorecard: A Guide for Your Journey to Best-Practice Processes
SN  - 9780070601321
U1  - 658.31 
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Ltd.
KW  - Management
ER  -