TY  - BOOK
AU  - Plaster, Gary
AU  - Alderman, Jerry
TI  - Beyond Six Sigma: Profitable Growth through Customer Value Creation
SN  - 9780471681519
U1  - 658.4013 
PY  - 2006///
CY  - San Francisco
PB  - John and Wiley Sons, Inc.
KW  - Total Quality Management
ER  -